xverified
Terms of Service.
These Terms govern your access to and use of the xverified beneficiary tracing and verification platform, websites, applications, tools, and related services provided by Lebon Consulting (Pty) Ltd.
Last updated: 26 August 2026
Introduction and acceptance
These Terms of Service (“Terms”) govern your access to and use of the xverified platform, websites, applications, APIs, tools, and related services (“the platform”). xverified is a beneficiary tracing and verification platform of Lebon Consulting (Pty) Ltd, an authorised Financial Services Provider with FSP number 52013.
xverified / the platform
The beneficiary tracing and verification platform available at xverified.co.za.
Lebon Consulting
Lebon Consulting (Pty) Ltd, the operator of xverified and authorised FSP.
You / Client
Any institution or person who accesses the platform, our websites, APIs, or related services.
By accessing or using xverified.co.za, any xverified application, API, digital form, or related service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not access or use the platform.
Role of xverified and Lebon Consulting
xverified is operated by Lebon Consulting, which is responsible for the platform and for any financial services rendered under its FSP licence. The platform is a secure digital environment that may be used to:
xverified is not a credit bureau, debt collector, or tracing agent for debt-recovery purposes. Any financial service made available through the platform is provided under the authority, oversight, and FSP licence of Lebon Consulting, unless clearly stated otherwise.
Platform services
xverified may provide access to the following services and capabilities:
Identity resolution
Resolving and matching member, beneficiary and claimant identities against lawful data sources.
Beneficiary tracing
Locating members, beneficiaries, dependants and heirs entitled to unclaimed benefits.
Verification
FICA risk-based identity, address and life-status verification of claimants before payment.
Family mapping
Reconstructing family and dependency structures for section 37C beneficiary determinations.
Audit packets
Auditable, timestamped evidence records of every trace and verification performed.
Case management
Workflow tools for managing tracing caseloads across a book of unclaimed benefits.
API access
Programmatic access to platform capabilities for approved institutional integrations.
Claimant engagement
Compliant outreach and claim-facilitation channels between institutions and traced beneficiaries.
Institutional clients and eligibility
Who may use the platform
- Pension funds and fund administrators
- Insurers and underwriting managers
- Banks and credit providers
- Estate administrators and executors
- Law firms and legal practitioners
- Dividend registrars and transfer secretaries
- Other institutions with a lawful basis to trace or verify
Conditions of access
- Complete our onboarding and due-diligence process
- Enter into a written client and operator agreement
- Hold a lawful basis for every trace instructed
- Provide accurate, complete, and up-to-date information
- Comply with POPIA, FICA, FAIS and other applicable legislation
- Use outputs only for the mandated purpose
- Ensure users are authorised and act within their authority
Access is not guaranteed and remains subject to our onboarding and risk-acceptance criteria.
Accounts and authorised users
Platform access is granted through named user accounts provisioned for your institution. You are responsible for the actions of every user acting under your accounts.
Client mandates, lawful purpose and instructions
Every trace, verification, or enrichment you instruct on the platform is a processing instruction to us as your operator under POPIA. By submitting an instruction, you warrant that:
- You have a lawful basis to process the data subject's personal information for that purpose.
- The source data you provide is accurate and lawfully obtained.
- The instruction relates to a genuine benefit, claim, estate, or statutory duty — not debt collection, marketing, or surveillance.
- You will use trace and verification outputs only for the mandated purpose and protect them under your own POPIA obligations.
- You remain the responsible party for your data subjects' information.
We may decline, suspend, or reverse any instruction that we reasonably believe lacks a lawful basis, and may report unlawful instructions to the relevant authorities.
Data sources and verification outputs
Trace and verification outputs are derived from data supplied by you, from registered credit bureaus, identity-verification services, and public or official sources. Those sources remain responsible for the accuracy of their own records.
Outputs are provided as investigative intelligence with an associated confidence level. They support — but do not replace — your own decision-making, statutory determinations (including section 37C determinations), and payment approvals. You remain responsible for final decisions made on the basis of platform outputs.
Fees, credits and payment
Platform fees
Fees are set out in your client agreement, order form, or the pricing disclosed on the platform, and may include subscription, per-case, or success-based components.
Metered credits
Certain checks (screening, registry lookups, verifications) are metered and charged against a prepaid credit balance. Credits are charged only on successful checks.
Invoicing & taxes
Invoiced amounts are payable within the agreed payment terms. Fees are exclusive of VAT and other applicable taxes unless stated otherwise.
Non-payment
We may suspend platform access, API keys, or case processing for overdue accounts after reasonable notice.
Privacy and data protection
We process personal information in accordance with applicable South African laws, including POPIA, FICA, FAIS, PAIA, and the Pension Funds Act. We do not sell personal information, and trace results are disclosed only to the instructing client.
Full details of how we collect, use, and protect data — including our roles as operator and responsible party — are set out in our Privacy Policy.
Platform use and digital transactions
The platform may allow you to submit case data, upload documents, provide consent, sign mandates, and transact digitally.
Prohibited activities
You agree not to use the platform, our websites, APIs, or communication channels for any unlawful, abusive, or prohibited purpose, including:
Suspension and termination of services
We reserve the right to suspend, restrict, or terminate your access to the platform where you breach these Terms, instruct processing without a lawful basis, provide false information, fraud is detected, accounts are unpaid, or for any legitimate business or legal reason.
On termination, we will return or delete client case data in accordance with your client agreement and POPIA, subject to the audit and statutory records we are required to retain.
Intellectual property
All content, trademarks, logos, graphics, designs, software, matching algorithms, and materials comprising the xverified platform are owned by or licensed to Lebon Consulting, its affiliates, or licensors. Your client data remains yours; trace outputs are licensed to you for the mandated purpose.
You may not copy, reproduce, modify, distribute, publish, reverse-engineer, or create derivative works from the platform without prior written consent.
Disclaimers
The platform and its outputs are provided on an “as is” and “as available” basis. To the fullest extent permitted by law:
- We do not guarantee that any trace will locate the person sought.
- We do not guarantee the accuracy of third-party and public-source data.
- Verification outputs are risk indicators, not conclusive proof of identity.
- We do not guarantee uninterrupted, error-free, or secure platform access.
- We are not responsible for delays caused by third-party data providers.
- Nothing in these Terms excludes liability that cannot be excluded under applicable law.
Limitation of liability
To the fullest extent permitted by law, Lebon Consulting, its directors, employees, representatives, and partners shall not be liable for any indirect, incidental, special, consequential, punitive, or economic loss arising from your use of or inability to use the platform, unsuccessful traces, decisions made on the basis of platform outputs, third-party data inaccuracies, unauthorised access, service interruptions, regulatory changes, force majeure, or any matter outside our reasonable control.
Where liability cannot be excluded, our aggregate liability is limited to the fees paid by you for the platform in the twelve months preceding the claim, or as otherwise agreed in your client agreement.
Indemnification
You agree to indemnify and hold harmless Lebon Consulting, its directors, employees, representatives, and partners from any claims, losses, damages, penalties, or expenses arising from your use of the platform, instructions submitted without a lawful basis, breach of these Terms, false information, violation of law (including POPIA), infringement of third-party rights, or unauthorised use of your accounts.
Complaints and regulatory escalation
If you have a complaint about the platform or our services, contact us using the details below. We will resolve complaints fairly, transparently, and within reasonable timeframes.
If unresolved, you may refer the matter to the relevant Ombud, the FSCA, the Information Regulator, or another competent dispute resolution body.
Dispute resolution
Negotiation
Good faith negotiations between the parties.
Mediation
If unresolved after 30 days, either party may request mediation.
Arbitration
If unresolved after 60 days, arbitration in Pretoria under AFSA rules.
Nothing in this clause prevents either party from seeking urgent interim relief from a competent court.
Governing law
These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa. You consent to the jurisdiction of the courts of South Africa, subject to any applicable statutory dispute resolution process.
Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed and the remaining provisions will continue to apply.
Waiver
Failure by Lebon Consulting to enforce any provision does not constitute a waiver. Any waiver must be in writing and signed by an authorised representative.
Entire agreement
These Terms, together with our Privacy Policy, your client agreement, operator agreement, order forms, and other applicable service-specific terms, constitute the agreement between you and Lebon Consulting in respect of the platform. Where a signed client agreement conflicts with these Terms, the client agreement prevails.
Relationship of the parties
Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Lebon Consulting.
Changes to these terms
We may update or amend these Terms from time to time. Where material changes are made, we may notify you by posting updated Terms on this page, updating the “Last Updated” date, sending an email, issuing a platform notification, or using any other reasonable communication method.
Your continued use of the platform after the effective date of updated Terms constitutes acceptance of the revised Terms.
Contact information
Lebon Consulting (Pty) Ltd
Operator of xverified · Authorised FSP 52013
5th Floor, Bloukrans Building, 4 Daventry Street, Lynnwood Manor, Pretoria, 0081
xverified platform
Beneficiary tracing & verification
Important notice
xverified is a platform of Lebon Consulting (Pty) Ltd, the authorised Financial Services Provider responsible for financial services rendered under FSP number 52013. All platform services are subject to onboarding, due diligence, lawful-basis requirements, client agreements, and the regulatory requirements applicable to the specific service.
These Terms of Service were last updated on 26 August 2026. xverified is a platform of Lebon Consulting (Pty) Ltd, an authorised Financial Services Provider (FSP 52013).